Cancel within 24 hours of booking for a 100% full refund
For flights booked at least 7 days before departure, our Backoffice PNR desk can execute an instant Amadeus GDS ticket void (`DELETE /v1/booking/flight-orders`) with zero cancellation fee.
Flight Fare Tier Cancellation & Change Matrix
| Policy Feature | Economy Saver | Economy Standard | Economy Flex Plus |
|---|---|---|---|
| Within 24 Hours of Booking | 100% Free Void | 100% Free Void | 100% Free Void |
| Voluntary Date / Flight Change | $120 Airline Fee + Fare Diff | $65 Fee + Fare Diff | $0 Change Fee (Fare Diff Only) |
| Voluntary Refund (After 24h) | Taxes Refundable Only | Travel Credit Voucher (-$95 fee) | 90% Cash Refund Prior to Departure |
| Airline-Initiated Cancellation | 100% Full Cash Refund | 100% Full Cash Refund | 100% Full Cash Refund |
Hotel Stays Cancellation Policy
Properties marked with the Free Cancellation badge can be cancelled up to 48 hours before check-in (local hotel time) for a 100% refund. Non-refundable promotional rates are clearly labeled before payment.
Car Rental Cancellation Policy
All car rentals booked through FlyEasy & CarTrawler include free cancellation up to 48 hours prior to scheduled vehicle pick-up, including full refund of any Zero-Excess CDW protection add-on.
Official Refund Processing Timelines
Approved card, Apple Pay, and Paystack/Flutterwave refunds are initiated immediately by our Backoffice Finance team and typically appear on your bank statement within 3 to 7 business days.